Refund policy

All Sales Are Final

All sales are final once an order has been placed. We do not accept returns or exchanges due to a change of mind, personal preference, or other reasons unrelated to a qualifying product issue covered under this policy.

You can always contact us if you have questions about your order at hello@lovageroot.com.

Damages, Product Quality and/or Missing/Incorrect Product(s)

We offer a 2-day window, meaning you have 2 calendar days after receiving your item(s) to notify us of any concerns or issues with your order.

Please inspect your order upon receipt and contact us promptly if an item is defective, damaged, missing, or if you received the wrong item. For product quality concerns, please take clear photos of the product and email them to hello@lovageroot.com. Please include your order number in the subject line of your email.

We will review the information provided and determine whether the issue qualifies for a resolution under this policy. Any product issues reported after the 3-day window will not be covered under this policy.

Exceptions / Non-Returnable Reasons

Our products are carefully handcrafted in small batches. Due to the nature of handmade goods, variations, natural blemishes, and slight imperfections may occur. These characteristics are inherent to handcrafted products and contribute to the unique nature of each item.

Differences in scent, color, appearance, or other subjective characteristics are not considered defects or grounds for a return or exchange. If you have questions about a specific product, please contact us before placing your order.

For concerns regarding scent, color, appearance, or other product characteristics, we highly recommend purchasing one product as a sample before placing a larger order.

Order Cancellation

Please note that we do not allow order cancellations once an order has been placed. If you have a question or would like to inquire about making a change to your order, please contact us at hello@lovageroot.com as soon as possible. Requests cannot be guaranteed once an order has been placed.